Privacy Policy
Cookies
Our website uses cookies to distinguish you from other visitors, which helps enhance your browsing experience and improve our site functionality.
We use cookies to tailor content and advertisements, integrate social media features, and analyse site traffic. Additionally, we share usage data with our social media, advertising, and analytics partners, who may combine this information with other data you have provided to them or that they have collected through your use of their services. By continuing to browse our website, you consent to our use of cookies.
Data Controller Information
We Do Digital is the entity responsible for determining how your personal data is managed. References in this policy to “we,” “us,” or “our” refer to We Do Digital. Our registration as a data controller with the Information Commissioner’s Office (ICO) is as follows: We Do Digital, Studio 1, Washingham Cottage, Greatham, Pulborough, RH20 2ES.
ICO Registration number: ZA467531
Personal Data We Collect
We may collect, use, store, and transfer different categories of personal information, including:
- Identity Data (e.g., first name, last name, and title)
- Contact Data (e.g., billing address, delivery address, email, phone number)
- Financial Data (e.g., bank details, payment card information)
- Transaction Data (e.g., records of payments and purchases)
- Technical Data (e.g., IP address, login details, browser type and version, time zone settings, device information)
- Usage Data (e.g., how you interact with our website and services)
- Marketing and Communications Data (e.g., preferences for receiving marketing materials)
Additionally, we may collect Aggregated Data, such as statistical or demographic insights. While this data may be derived from personal information, it does not directly identify you unless combined with other identifiable data.
We do not process Special Categories of Personal Data (e.g., racial or ethnic details, religious beliefs, political opinions, health data) or criminal record information.
Failure to Provide Personal Data
How We Collect Your Personal Data
We obtain your personal data directly when you complete our contact form, email us, or communicate with us in other ways. Additionally, we may receive data from third parties, including:
- Search engines like Google
- Payment and service providers handling financial transactions
- Data brokers or aggregators
- Publicly available sources
- Networking events
- Analytics services such as Google Analytics
- Automated technologies, including cookies and server logs
Legal Basis for Processing Personal Data
We only process personal data when we have a lawful basis, including:
- When it is necessary for fulfilling a contract with you.
- When we have a legitimate business interest that does not override your rights.
- When you have given consent (e.g., for third-party marketing communications, which you may withdraw at any time).
Use of Personal Data
We process your personal information for various purposes, including:
- Managing client records and service provision
- Responding to enquiries and data requests
- Processing supplier service agreements
- Sending marketing communications and service updates
- Handling financial reporting and audits
- Managing payments and collections
- Updating you about policy or service changes
- Complying with legal and regulatory obligations
- Administering and protecting our website and business operations
- Conducting analytics to improve services and customer experience
Sharing Your Personal Data
We may need to share your data with third parties, such as:
- IT and system service providers
- Website hosting and maintenance providers
- Payment processors and financial service providers
- Legal, banking, auditing, and insurance professionals
- Regulatory authorities, including HM Revenue & Customs
- Business partners in cases of mergers, acquisitions, or asset transfers
All third parties are required to handle your data securely and in compliance with legal standards.
International Data Transfers
If your personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:
- Transferring only to countries approved by the UK Government for data protection.
- Using legally binding agreements or specific contractual clauses.
For further details on international transfers, please contact us.
Data Storage and Security
We prioritise the security of your personal data, storing it securely in CRM systems, email accounts, and cloud services with encryption and password protection. Third-party processors also handle data under strict data-sharing agreements.
We retain data according to our Data Retention Policy. Please contact us if you wish to review this policy.
Marketing Preferences
We may send marketing communications based on our legitimate interests or your explicit consent. You can opt out at any time by clicking unsubscribe links or contacting us at hello@we-do-digital.co.uk.
We do not share your data with third parties for marketing purposes.
Your Data Rights
Under the UK GDPR, you have the following rights:
- Access: Request a copy of your personal data.
- Rectification: Request correction of inaccurate data.
- Erasure: Request deletion of data in certain circumstances.
- Restriction: Request to limit data processing in certain situations.
- Portability: Request data transfer to another service provider.
- Objection: Object to data processing for direct marketing.
- Automated Decision-Making: Opt out of automated processing decisions.
We may request verification of your identity before processing your request. Responses are typically provided within one month.
Data Security Measures
We implement stringent security measures to protect your personal data from unauthorised access, loss, or misuse. While we strive for optimal security, we cannot guarantee absolute protection due to internet vulnerabilities. In the event of a data breach, we will notify affected individuals and regulatory authorities as required by law.
Contact Information
For any questions regarding this privacy policy or your personal data, contact us at:
Email: hello@we-do-digital.co.uk
Phone: 07984 777 404
Address: Studio 1, Washingham Cottage, Greatham, Pulborough, RH20 2ES
Our Managing Director oversees data protection compliance.
Filing a Complaint
If you have concerns about our handling of your personal data, we encourage you to contact us first. However, you may also lodge a complaint with the UK Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/concerns
Phone: +44 0303 123 1113
Policy Update:
This policy was last revised on 29th January 2025.